Performance management is a notoriously difficult process to get right and reap tangible benefits from. However, with both pragmatic and strategic approaches, the process can ultimately contribute to the bottom line of any organisation. Ensuring individuals are managed well, recognised, developed and rewarded has numerous benefits: improving retention, morale and ultimately the service your clients experience.
Key stakeholders, including HR, senior management, line managers and staff play a range of roles in performance management. Karen helps organisations explore how effectively each of these groups is contributing to the process, and how it can work more effectively.
While there are a plethora of common issues around performance management, the appropriate solutions are often dependent on the organisation's structure, style and culture. Karen's advice and recommendations are tailored to fit the organisation and provide enduring solutions.
|||Design of materials and tools to support performance management including 360° feedback, goal setting tools and development planning worksheets|
|||Reviewing and evaluating performance management processes as well as design and redesign, culture analysis and best practice models|
|||Building a performance culture that promotes coaching and development of individuals and teams, and enables performance management to be embedded for long term strategy|